Thank you for shopping with glowmar.shop! We’re dedicated to providing top-quality kitchen products and ensuring your satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Return requests must be submitted within 30 days of delivery.

Non-Returnable Items:

  • Perishable goods like food or consumables.
  • Customized or personalized products.
  • Items marked as final sale.

How to Initiate a Return:

  1. Email us at support@glowmar.shop with your order number and reason for the return.
  2. Once approved, we’ll provide detailed return instructions.

Return Shipping Costs:

  • Customers are responsible for return shipping unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Refund Process:

  • Once we receive and inspect the returned item, we’ll notify you of the refund status.
  • Approved refunds will be processed within three business days to your original payment method.

Partial Refunds:

  • Applicable for items not in their original condition or missing parts, unless the issue was caused by us.

Delayed or Missing Refunds:

  • If you haven’t received your refund, check with your bank or credit card provider as processing times may vary.
  • For further assistance, contact support@glowmar.shop.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the item. We’ll arrange for a replacement or a refund.

Exchanges

We offer exchanges for items of the same type and value. Follow the return process and indicate that you’d like an exchange.

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